Privacy Policy

1. Introduction

Welcome to ParikshaPatra ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (parikshapatra.com) and mobile application.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

2. Information We Collect

We collect the following types of information:

• Personal Identification Information: Name, email address, mobile number, and profile photo
• Account Information: Username, password (encrypted), and preferences
• Location Information: Country and state (used for filtering exam content relevant to you)
• Usage Data: Pages visited, exams accessed, test scores, time spent, and interaction data
• Payment Information: We use Razorpay for payment processing. We do not store your card details. Only a payment reference ID and transaction status are stored on our servers.
• Device Information: Device type, operating system, browser type, and IP address

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Provide access to exam papers, mock tests, and study materials
• Process subscription payments through Razorpay
• Personalize your content based on your selected exams and location
• Send important notifications about your account, subscription, and new content
• Analyze usage to improve our services
• Respond to your customer support requests
• Comply with legal obligations

4. Payment Data & Razorpay

We store only the Razorpay Order ID, Payment ID, and subscription activation status to confirm your purchase and grant access.

5. Sharing of Information

We do not sell, trade, or rent your personal information. We may share information with:

• Razorpay: For payment processing
• Cloud Infrastructure Providers: For hosting our servers and databases
• Analytics Services: Aggregated, anonymized data only
• Legal Authorities: When required by law, court order, or government regulation

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You can request deletion of your account and data at any time by contacting us. Payment records are retained for 7 years as required by Indian tax laws.

7. Data Security

We implement industry-standard security measures including:

• HTTPS encryption for all data transmission
• Encrypted password storage (bcrypt)
• Secure JWT-based authentication with token expiry
• Regular security audits

However, no method of internet transmission is 100% secure. We cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access and download your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Lodge a complaint with a data protection authority

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. You can control cookie settings in your browser.

10. Children's Privacy

ParikshaPatra is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a prominent notice in the app. Continued use of ParikshaPatra after changes constitutes acceptance of the updated policy.