Refund & Cancellation Policy

1. Overview

At ParikshaPatra, we want you to be satisfied with your subscription. This policy outlines when refunds are available, how to request them, and how cancellations work.

2. Subscription Plans

3. Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase
• You have accessed less than 20% of the subscription content (fewer than 5 papers or 2 mock tests)
• You experience a technical issue that prevents access to the service and our support team cannot resolve it within 48 hours
• You were charged duplicate payments due to a payment gateway error

4. Non-Refundable Situations

• Requests made after 7 days of purchase (except technical issues)
• Subscriptions where more than 20% of content has been accessed
• Renewal charges after you forgot to cancel before the renewal date
• Partial subscription periods (mid-cycle cancellations)
• Purchases made during a promotional or discounted offer

5. How to Request a Refund

6. Cancellation Policy

You can cancel your subscription at any time:

• Go to your Account Settings in the app
• Select "Subscription" and click "Cancel Subscription"
• Your access continues until the end of the current billing period
• No charges will be made after cancellation

Cancellation stops future billing but does not automatically trigger a refund for the current period.

7. Failed Payments

If a payment fails during the checkout process:

• No subscription will be activated
• If your bank account was debited but subscription wasn't activated, contact us immediately with the transaction reference
• Such cases are treated as priority and resolved within 24-48 hours

8. Refund Timeline

These timelines are from the date of refund processing. Actual credit depends on your bank.